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General practice, centred on the person.

Thoughtful, evidence-based general practice that begins with understanding the whole person.

Dr Heidi McKenzie

Medicine Begins with Listening

Good general practice takes time to listen. I take time to understand your health concerns in the context of your medical history, circumstances and priorities.

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Healthcare is not always a straight path. Part of my role is to help you make sense of where you are, what matters now, and what the next step should be — bringing evidence-based medicine together with thoughtful, individualised care.

Pathway Through Forest
Prevent

Identify risks early and support health over the long term.

Interpret

Make sense of results, specialist advice and complex medical information.

What good general practice does

From prevention and diagnosis to treatment, interpretation and coordination, good general practice brings the different parts of your healthcare together.

Diagnose

Assess symptoms carefully and investigate when needed.

Coordinate

Bring together specialists, allied health and other parts of your care.

Treat

Develop treatment plans suited to your health, circumstances and priorities.

Advocate

Help ensure your concerns, preferences and priorities are heard.

Sometimes good medicine means knowing what not to do.

More testing is not always better care. Unnecessary investigations can lead to false alarms, incidental findings, further procedures, cost and anxiety without improving your health. Part of thoughtful general practice is weighing what is genuinely useful, avoiding low-value care, and recommending investigations or treatment when they are likely to make a meaningful difference.

Image by Eric Prouzet

Knowing you changes how I care for you

Continuity of care means I come to know your medical history, your priorities and what matters to you. Over time, that knowledge provides context — helping me recognise change, make better-informed decisions and care for you as a whole person.

12

A year with structure. Room for life to change.

Twelve months make a natural cycle — enough time to step back, look ahead and make meaningful progress. 12 is my flagship structured care program for people who want to approach their health with greater intention. Not simply better numbers or fewer symptoms. More health for the life you want to live.

BALANCE

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ORDER

02

GROWTH

03

Understand what needs attention, what is already working, and where change could make the greatest difference.

Bring greater clarity to your health and the year ahead — what matters now, what is coming next, and where you are heading.

Build the health, function and confidence that gives you more capacity for the things that matter to you.

One year. Deliberately used.

Health is what makes life possible.

Health is not the destination. It is what allows us to participate in our lives.

That might mean walking outside again. Getting back to work. Meeting a friend for coffee. Running a track. Swimming in the ocean. Or simply feeling lighter than you have for a while.

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Being well creates space for the things that make life feel like life — connection, purpose, pleasure and joy.

Questions Worth Asking

General practice covers an extraordinary range of life and health. Some of the most useful conversations we have are not about the problem that brought you through the door, but about something you hadn't realised was worth asking about. And that can be the difficulty.

If something isn't causing a problem, isn't front of mind, or you simply don't know it is relevant to you, it is very easy for the question never to be asked.

The questions below are some I think are worth considering from time to time. Not all of them will be relevant to you, and they are not a checklist of things you should be worried about. Think of them instead as prompts for good conversations — about prevention, risk, wellbeing, changing needs and the things that can quietly make a difference over time.

​If one makes you stop and think, bring it with you. We can work out together whether it matters for you, what you already have covered, and whether there is anything useful to do next.

Sometimes good healthcare starts with knowing which question to ask.

Prevention & screening

What should I be checking — and when?

Alcohol, drugs & emerging therapies

What are the risks — really?

Weight, metabolism & physical health

What does healthy actually look like for me?

Sexual & reproductive health

What should I know, check or talk about?

Mind, sleep & relationships

Could there be more going on here?

Medicines, vaccines & medical information

How do I make sense of the advice I'm given?

Your care, between appointments

Your healthcare doesn’t begin and end in the consultation room.

The Patient Portal gives existing patients a private place to access the resources, plans and information that support their ongoing care.

Patient Portal

For existing patients

Access your personal health resources, care information and tools designed to support the work we are doing together.

This access is provided to registered patients. Are you a new patient? Click here to sign up.

You are welcome here

Good healthcare begins with feeling understood. I welcome people from diverse backgrounds, identities and life experiences, and recognise that these can shape both health and the experience of healthcare.

Neurodiversity

Care informed by service and experience, including support with DVA claims.

ADHD, autism & other neurodivergent profiles

LGBTQI+ Health

Aboriginal & Torres Strait Islander Peoples

Inclusive, affirming healthcare

Respectful, culturally responsive care

Trusted Partners

Good healthcare is rarely delivered by one person alone.

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I work with a broad network of specialists, allied health professionals and healthcare services to help bring the different parts of your care together.

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The right referral will always depend on you, your needs and your circumstances.

The right care, with the right people.

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